Frequently Asked Questions

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YOUR BURNING FAQ’S ANSWERED

Can I pay weekly, fortnightly or monthly?
Can I pay eftpos/cash rather than direct debit?
Are there any transaction fees on top of the membership?
Can I put my membership on hold if I can’t make it and how long for?
What’s the process if I need to cancel?
Can I come in to try a class?
Can I pay weekly, fortnightly or monthly?

Your membership will be deducted on the same day each fortnight. If you would like to set up an alternative payment schedule, please have a chat to us.

Can I pay eftpos/cash rather than direct debit?

Direct debit is one of the easiest ways to ensure you keep up with your membership payments each fortnight. To discuss an alternative arrangement, come and see us at the front desk.

Are there any transaction fees on top of the membership?

We do not charge transaction fees when deducting your membership payments.

Can I put my membership on hold if I can’t make it and how long for?

You are able to put your membership on hold for up to 8 weeks in 12 months if you are injured, busier than usual or expecting to spend time out of town. Suspension must be in 1 week blocks for a minimum of 2 weeks. Please let us know 2 weeks in advance of your hold period and we will arrange to suspend your payments. We’ll need a start and finish date as we will automatically to restart your membership when your hold period is complete.  

Please note: We can only put a membership on hold for a maximum of 8 weeks. Anything more is considered a cancellation, which will be carried out in accordance with our normal cancellation terms. Of course, we would love for you to come back and will be happy to discuss renewing your membership at any time.

What’s the process if I need to cancel?

To cancel your membership, complete the cancellation request form on our website two weeks before you plan to stop coming to our gym. Once submitted of our friendly team will contact you to arrange your cancellation. Any cancelled members will be charged at current membership rates if they decide to rejoin.

Can I come in to try a class?

Yes, we offer a 7 Day Beginners Pass at a discounted rate to anyone who wants to try Morakot Muaythai Gym for the first time. Simply complete the 7 Day Beginners Pass form and book in a time to come in for your first class. After you have attended your for 7 days we encourage you to become part of the community so you can make the most of what our gym has to offer.

No Lock-In Contracts

We don’t believe in contracts. We want you to stay and continue to train at Morakot Muaythai Gym because you love it and because you get results. If you need to exit your membership, or if you think Morakot Muaythai Gym is not right for you, no problems. You can cancel any time. No questions asked. No hassles.

No Sign up Fees

We know that getting started with healthier choices can be really tough, and many people usually fail on their promises to get fit, and some even have countless attempts to keep healthy. That’s why we don’t charge for sign up fees. We want to make your journey to starting at the gym as easy as possible.

Incredible Community And Trainers

Unlike most gyms, we actually care when you can’t come in to class. You’re more than a number or another ‘customer’ to us. We are all together on this journey to become healthier and fitter, and we simply love doing life together. Come in for your first class and not only will you see our incredible community, but also feel to become one with the team and family. At Morakot Muaythai Gym, it’s always people first and fitness follows.

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